Tidio AI.
PAID.There is a popular saying that “customers are always right.” Even though that’s not the case every time, it goes to show that customers should be given top-most priority when it comes to the world of business. AI can be used to enhance business-to-customer(B2C) relationships and service delivery.
Tildo is tailor-made to help businesses automate support, and improve customer satisfaction by improving response times and combining both humans with AI solutions (Chatbots and agents) to create a seamless customer experience. Tildo utilises AI to improve customer service and live chats.
Key features
Automate customer conversations with AI-powered chatbots.
Integrate live chat with email, Messenger, and Instagram in one platform.
Generate personalised responses using AI to reduce wait times.
Provides real-time visitor tracking and behaviour insights.
Offers customizable chat widgets to match business branding.
Enable easy handoff between bots and human agents.
Supports workflow automation for lead generation, sales, and support.
Use cases
Automating customer support FAQs.
Sales conversion with chatbots.
Customer conversation management.
Customer behaviour tracking.
Pricing plans
Starter – $24.17/month (billed annually). Includes 100 Billable conversations/month, basic analytics, live visitors list, operating hours, and entry Flows/Lyro add-ons. Starter is the entry Customer Service tier on the pricing page.
Growth – $49.17/month: Includes everything in Starter plus higher conversation limits (up to 2,000 billable conversations in the Growth range), advanced analytics, Tidio power features, permissions, and starter add-ons for Lyro/Flows. Growth is shown as the popular mid-tier.
Plus – $749/month:
Designed for businesses needing bigger limits, more integrations, premium support and managed services; everything in Growth plus premium features.
Premium – Contact sales for pricing. Premium/Managed AI options (guaranteed Lyro resolution, pay-per-resolution models and additional managed services) require a sales contact.
Support
Tidio provides support through live chat, email at [email protected], and a comprehensive help centre with tutorials, FAQs, and onboarding guides. Premium users also get priority support.
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